Support

We're here to help you get the most out of Immich Viewer.

Note: Immich Viewer is a client application that connects solely to your self-hosted Immich server. All your photos, videos, and media content remain on your Immich server and are not stored or transmitted to our servers.

Contact Us

For support inquiries, technical issues, or general questions, please contact us:

Email: support@adriank.app

We aim to respond to all inquiries within 48 hours.

Frequently Asked Questions

How do I connect to my Immich server?

Launch the app on your Apple TV and sign in with your self-hosted Immich server URL. You can use either email/password authentication or an API key. The app connects directly to your Immich server - no data is sent to our servers.

Can I use multiple Immich accounts?

Yes, the app supports multiple accounts. You can add, switch, and remove user accounts from the settings.

What are the system requirements?

You need an Apple TV (4th generation or later) running tvOS 15.0 or later, and a self-hosted Immich server accessible on your network (either locally or via the internet). The app requires network connectivity to your Immich server to function.

How do I configure the Top Shelf?

In the app settings, you can choose between carousel or sectioned style for the Top Shelf, and select whether to show recent or random photos.

Does the app support video playback?

Yes, the app includes a native video player for video assets in your Immich library.

How do I delete my account?

You can remove accounts directly from the app settings at any time. Since all account data is stored locally on your Apple TV device, removing an account from the app immediately deletes all associated connection information. If you need assistance, contact us at privacy@adriank.app.

Note: Removing an account from the app only deletes the locally stored connection information. Your photos, videos, and account on your Immich server remain unchanged and are controlled entirely by you through your Immich server.

Reporting Issues

If you encounter bugs or technical issues, please contact support@adriank.app with:

• Description of the issue
• Steps to reproduce (if applicable)
• Apple TV model and tvOS version
• App version
• Immich server version (if known)
• Network configuration (local network vs. remote access)

Note: Some issues may be related to your Immich server configuration, network connectivity, or server version compatibility. Please ensure your Immich server is properly configured and accessible before reporting app-related issues.

Privacy and Data

Immich Viewer is a client-only application. All your photos, videos, and media content remain on your self-hosted Immich server. The app only stores connection information (server URL and authentication credentials) locally on your Apple TV device. No data is transmitted to our servers.

For detailed information about privacy or data handling, please see our Privacy Policy or contact privacy@adriank.app.